Help Center

Yes, we ship internationally. Please note that for international shipping, customers are responsible for all duties, taxes, and fees related to their purchase. Please be aware that we do not provide exchanges or free returns. In the event that a customer decides to return an order within the designated return window, all duties, taxes, shipping charges, and any additional fees are non-refundable. Refunds will be limited to the cost of the goods only.

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking details via email. You can use these details to check the status of your order on the Track Order page at any time.

Expedited shipping at checkout within the continental US only. Orders must be placed by 12pm EST to go out the same day (business days only). 

Expedited orders received over the weekend or on holidays will ship the next business day. Expedited shipping is non-refundable and is NOT available to PO boxes.

We offer free shipping for orders over $249 before taxes, that ship within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Carriers do not pick up or ship on the following holidays. 

• New Year's Day (January 1)
  
• Martin Luther King Jr. Day (third Monday in January)
  
• Presidents' Day (third Monday in February)
  
• Memorial Day (last Monday in May)
  
• Independence Day (July 4)
  
• Labor Day (first Monday in September)
  
• Veterans Day (November 11)
  
• Thanksgiving Day (fourth Thursday in November)
  
• Christmas Eve (December 24)
  
• Christmas Day (December 25)

While we strive to get your order to you as quickly as possible, carrier-provided delivery dates are estimates and not guaranteed.

Delays can occur once a package leaves our warehouse due to factors beyond our control.

If your order is marked “Delivered” but hasn’t arrived, email support@orionnebulalife.com within 14 days of the delivery date.

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

You can contact us by email (support@orionnebulalife.com)or via Live Chat on our store website. You can also reach out to us via our Contact Us page.

We use all major carriers (UPS, FedEx, DHL, USPS), and local courier partners.

You can return a product within 15 days of delivery for a refund if it's still as good as new and has all the original tags attached. To return a purchase, your items must meet the following conditions:

1. Be returned within 15 days of your delivery date.

2. Be in its original, unused, unaltered and unwashed condition.

3. Be returned with original tags and packaging


To initiate a return process, please email us at returns@orionnebulalife.com. You are responsible for all costs associated with returning your products, and all refunds will be applied to the original form of payment.

We reserve the right to reject returns that do not comply with our return policy. Upon receipt, the exchange department will determine the condition of returned items; items must be in saleable condition to qualify. Returns that do not respect our policy may be returned to the original shipping address at our discretion.

We advise retaining the drop-off receipt until your return has been fully resolved. Kindly allow 5 business days from the date the return is postmarked as delivered for it to be processed. Thank you for your patience throughout this procedure.

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.

Yes, we offer a full refund if you are not satisfied with the product or if it doesn't suit your lifestyle. Simply contact us and we will take care of it for you. Our clients have consistently reported that our products have helped them in their daily lives.

At this time, return shipping is the customer’s responsibility unless your item arrived damaged or incorrect.

We have rolling sales programs all through the year. Sometimes, they last only a few hours. However, Mother's Day (at the end of April, so gifts arrive on time) and Black Friday are almost always guaranteed. 

By subscribing to our email newsletters and following us on Instagram, you’ll be one of the first to learn about our upcoming sales, restock dates, and the latest new items or limited edition colours and collections.

Should your item arrive in a damaged condition, please send an email to support@orionnebulalife.com within 14 days of the original delivery date or contact us here. Ensure to include your order number and photographs depicting the issue.

Absolutely, we offer Buy Now, Pay Later options through these providers:

- Cash App Pay  

- Afterpay  

- Shop Pay  

1. What is Buy Now, Pay Later?:
This service allows you to shop now and pay later, interest-free, in four easy instalments!  

2. How do I use BNPL on your website?: Simply add your desired ORION items to your cart. At checkout, select either Afterpay, Cash App Pay, or Shop Pay as your payment method. If you have an account with any of these services, log in to complete your purchase. If you’re new, just follow the prompts to sign up quickly—no lengthy forms! You’ll be approved within seconds, and your order will ship just like any other payment.  

3. Are there any fees?: 
You’ll only face a late fee if you miss a payment. Each service will send you reminders about upcoming payments.  

4. Which cards do they accept?:  
They currently accept Mastercard and Visa debit and credit cards issued in the U.S. Please note that some services are only available for purchases made within the United States.  

5. When is my first payment taken?:  Your first payment is due at the time of purchase, with the remaining three payments automatically deducted every two weeks from your chosen payment method linked to your Afterpay, Cash App Pay, or Shop Pay account.

We're absolutely thrilled that you've discovered ORION!

Enjoy a fabulous 10% discount just for signing up for our email newsletters!

Just a quick reminder: promotional codes can’t be combined, used on already discounted items, or transferred to a new order. If you return an order where this code was applied, a new one can’t be issued for a new order.

Regrettably, we are unable to modify an order once it has been placed due to our automated order processing system. Our priority is to ensure that you receive your items as promptly as possible, and our team is committed to fulfilling all orders in a timely manner.

If the items do not meet your expectations, we kindly request that you submit a return request via our return centre portal here. Should you have any further inquiries, please feel free to contact support@orionnebulalife.com. We are at your service.

If The Kimberly doesn’t feel right for your office or lifestyle, we’ll take it back. You deserve a bag that supports you everywhere you go, not one that makes you question how you look walking into a room.

Of course. You can reach us anytime at support@orionnebulalife.com. We’re real humans and we answer fast.

Yes. We use secure payment processing and encryption across our site. Your data and privacy are protected, always.